ETiQ Silver - Direct Your Customers
Get ready for the new dimension of customer directing!
Unlike the countless number of queue management systems on the market ETiQ Silver customer directing system designed by EASTRON to do not just call the customers but, besides performing the conventional customer calling features, it directs them according to your objectives. ETiQ Silver manages the customer service process under the control of its highly sophisticated AI module which focuses on your real priorities.
Efficient customer service processes, continuously available indicators, advanced feedback and alarm modes, compatibility with legacy systems, reports allowing individual customization to meet your needs are the key features offered by ETiQ Silver customer directing system.
You may either run ETiQ Silver on the existing queue management hardware or install it as a brand new system running on the state-of-the-art hardware manufactured by our partners.
ETiQ Queue Management – We Know Who’s Next
ETiQ is a premium, intelligent queue management system brought to you by Eastron, a Hungarian development agency with 20 years’ experience in the field of client management, workflows and other comprehensive IT solutions.
ETiQ’s client service is fully automated thus the system can reduce the average waiting time by up to 73%, also the branch managers can spend significantly less time organizing and monitoring the services. No idle state in the operations means increased efficiency for your business.
If you can determine what objectives you want to reach, ETiQ provides the information that can be reached without specific IT skills. Be it service priority, service assigned to desk, general queue, desk queue, or service queue ETiQ can organize them, and you can get access to real-time reports that are exportable to the most common file formats, so you can track every process or data.
The ETiQ premium client management system is designed and continuously developed using the most advanced technology. Thanks to its modular structure the user interface can be tailored to different needs. ETiQ can run on your existing queue management hardware and can be integrated with other corporate and multimedia systems, such as CRM, ERP, BI and Digital Signage.
Our latest development, the time-reservation module enables getting an appointment in advance using ETiQ’s web or mobile interface.
For more information on ETIQ and demo system trial, visit www.etiq.hu or get in touch with us!
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